Returns and Exchanges
If for some reason you are not happy with your product, you may return your non-damaged and unused RPR product within ten (10) days of receiving your order. All valid returns must be in unused condition with original tags and packaging.
Upon inspection and approval of your return, RPR will either reimburse the full amount of your purchase (excluding shipping and handling costs) and/or exchange your product depending on your request.
Kindly note that RPR will not accept any returned merchandise without RPR’s prior written communication and valid Return Authorization Number. All charges incurred as the result of an exchange or return (e.g. shipping, duties, and taxes) are the customer’s responsibility. In case of an exchange, the buyer will be required to pay an additional re-shipping fee. Shipping fees will vary on a per item basis.
Damaged or Defective Products
In the unlikely situation that your product arrives damaged or is faulty, please contact the retailer from whom you bought your product.
Should you have bought the product directly from RPR, please email the information listed below to our customer service team at email@example.com within three (3) business days of the order being received:
- A copy of your invoice, or otherwise your order number and SKU number of the product.
- A description of the problem with your damaged product, including what happened and when.
- Clear and focused pictures or video of the defects, taken in good lighting and at a close to medium distance.
Our customer service team will review your submission and respond to you within five (5) business days of your submission. Should we approve your return or exchange request due to manufacturing defects, we will either reimburse the full amount of your purchase and/or exchange your product depending on your original request.
RPR does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking system.
Lost or Damage Caused from Shipping
Any damage caused from shipping is to be taken up by you with the shipping company. RPR will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility to contact and deal with the shipping company. Please note that international orders may not come with a tracking number. We do not assume any responsibility for lost packages.
Should you have any questions, kindly contact RPR Customer Support at firstname.lastname@example.org or call (347) ROBOT4U / (347) 762-6848.